Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools, information, and support they need to stay in control. If gambling is no longer fun and is causing stress, financial difficulties, or relationship problems, it may be time to seek help. Please read the information below to learn how to gamble responsibly and where to find support.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Lying to friends or family members about the amount of time or money spent gambling
• Chasing losses by continuing to gamble in an attempt to win back money
• Using gambling as a way to escape stress, depression, or other emotional difficulties
• Feeling unable to stop gambling even when you want to
• Gambling with increasingly larger amounts of money to get the same level of excitement
• Experiencing guilt or shame after a gambling session

Self-Exclusion Tools

We offer a range of responsible gambling tools to help you stay in control of your activity. These tools are available at any time and are designed to support players who feel they need to limit or stop their gambling.

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Session Time Limits: Restrict the amount of time you spend gambling in a single session to help you keep track of your play.
• Reality Checks: Receive regular on-screen reminders of how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: If you feel you need a longer break, you can self-exclude from our platform for a minimum period of six months. During this time, you will not be able to access your account or receive any marketing communications from us.

You can also register with GamStop, the national self-exclusion scheme, which allows you to self-exclude from all licensed online gambling operators in Great Britain at once. Visit www.gamstop.co.uk to register for free.

Helpful Resources

If you are concerned about your gambling or the gambling of someone close to you, a number of independent organisations offer free, confidential advice and support. We encourage you to reach out to any of the following resources:

• BeGambleAware - BeGambleAware provides information, advice, and support for anyone affected by problem gambling. Their free helpline and live chat service are available 24 hours a day, 7 days a week.
• GamCare - GamCare is the leading provider of free information, support, and counselling for people affected by gambling harm. They operate the National Gambling Helpline and offer a range of online support services and treatment programmes.

Remember, asking for help is a sign of strength, not weakness. You are never alone, and support is always available.