Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is no longer fun or is causing harm to you or those around you, we encourage you to seek help immediately. Please read the information below to learn how to gamble responsibly and where to find support.

Signs of Problem Gambling

It is important to recognise the warning signs of problem gambling early. If you or someone you know is experiencing any of the following, it may be time to seek help:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses by placing larger or more frequent bets
• Neglecting work, family, or personal responsibilities due to gambling
• Lying to friends or family members about the extent of your gambling
• Using gambling as a way to escape stress, depression, or personal problems
• Failed attempts to cut down or stop gambling altogether
• Spending increasing amounts of time thinking about gambling
• Continuing to gamble despite serious financial or personal consequences

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you stay in control of your activity. These tools are available at any time and are designed to give you the power to manage your gambling in a way that suits your needs.

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you are able to lose within a set time period.
• Session Time Limits: Control how long you spend gambling in a single session by setting a time limit.
• Reality Checks: Receive regular reminders of how long you have been playing to keep you aware of your activity.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a chosen period of time.
• Self-Exclusion: Exclude yourself from gambling entirely for a minimum period. Once activated, self-exclusion cannot be reversed until the chosen period has ended.

To access any of these tools, please visit your account settings or contact our customer support team directly. We take all requests seriously and will action them as quickly as possible.

Helpful Resources

If you are concerned about your gambling habits or the habits of someone close to you, a number of independent organisations offer free, confidential advice and support. We strongly encourage you to reach out to any of the following resources:

• BeGambleAware - BeGambleAware offers free, confidential support and information for anyone affected by problem gambling. Their website provides access to a national helpline, live chat, and a wide range of educational resources to help you understand and manage gambling-related harm.
• GamCare - GamCare is a leading provider of support, information, and advice for anyone affected by problem gambling in Great Britain. They operate the National Gambling Helpline and offer counselling services, online support forums, and a dedicated service for young people.

Remember, gambling is meant to be a fun and recreational activity. Always gamble within your means, never gamble under the influence of alcohol or when feeling emotional, and please do not hesitate to seek help if you need it. You are not alone.